Knowledge Base
NOTE: additional knowledge base articles/information might be available after login.
What is the Otto By Products Web Application?
The Otto By Products Web Application, also referred to as OttoApp, provides the ability to maintain customer, schedules, routes, and track services.
Why do you need an email addres?
The reporting system requires a valid email address for every user because email is used to confirm user registration, email, and password changees, and [eventually] the system will send email notifications when new reports are available for viewing/download.
What credentials do I use to login?
Please use the email address (or username) and password associated to your Otto By Products Web Application account. These might be different than your login credentials for any other Otto By Products Web Application-related accounts.
What if I don't have an Otto By Products Web Application account yet?
Please contact Amanda Otto and request account creation. You will need to provide an email address that you can access in order to complete the process.
What if I deleted the confirmation email or it expired?
You can use the "Resend email confirmation" link under the login button. You will be required to input the email address associated with your account, and must be able to access it to complete the process.
What if I forgot my password?
You can use the "Forgot your password?" link under the login button. You will be required to input the email address associated with your account, and must be able to access it to complete the process.
What if I forgot my password (or haven't confirmed my account) and don't have acess to that email address?
Please contact Amanda Otto. If you have an alernate email address, they can update your account data.